Returns & Refunds

Every HeatBox is covered by a 30-day money-back guarantee and a 6-month manufacturer warranty against manufacturing defects.

To start a return or refund, email us at theheatboxza@gmail.com or use our Contact Us page with your order number. We'll confirm the next steps and arrange the return with you directly.

If your item arrives damaged or faulty, include clear photos of the item and packaging so we can sort it out quickly.