FAQs

The HeatBox range reheats pre-cooked meals away from a microwave. HeatBox 1.0 uses a 12V/24V car or truck plug and comes with a wall adapter, while HeatBox 2.0 heats cordlessly after charging its rechargeable battery. Both use a removable stainless steel container for your food.

It is for South Africans who bring meals to work, campus, shifts, job sites, road days, or meal prep routines and want a practical way to enjoy warm food without relying on a shared microwave.

No. Every HeatBox reheats your pre-cooked meal without a microwave. HeatBox 1.0 heats from vehicle or included wall power; HeatBox 2.0 heats cordlessly after charging. Always follow the product guide or manual for your model before use.

HeatBox 1.0 warms a meal in roughly 15–40 minutes, depending on the meal, portion size, and starting temperature. For HeatBox 2.0 we don’t publish an exact heating time, as it varies with your meal — follow the guidance in your manual.

Only HeatBox 2.0 has a battery — a rechargeable 8000mAh cell. We don’t publish an exact battery life or number of heats per charge yet, so check your manual. HeatBox 1.0 has no battery; it runs on continuous vehicle or wall power.

HeatBox 1.0 stays connected to vehicle or wall power while it heats. HeatBox 2.0 heats cordlessly after charging — charge it first, then heat after disconnecting. Its charging cable is included; a wall plug is not included with the 2.0.

Yes — HeatBox 1.0 is built for vehicles. It plugs into a 12V/24V car or truck socket and stays connected while heating, and it also runs from the included wall adapter. HeatBox 2.0 charges from its included cable and then heats cordlessly.

Use foods you would normally reheat for lunch, packed inside the removable stainless steel container. Follow the product guide or manual for your model’s food and heating guidance.

The HeatBox reheats pre-cooked meals rather than cooking raw or frozen food. Defrost food safely before heating for the best result.

Yes. The HeatBox uses a removable stainless steel container.

Yes. HeatBox 2.0 Stainless Steel Infills are 1200ml extra containers for meal prep. They fit the HeatBox 2.0 only and do not fit the HeatBox 1.0.

Yes. The removable stainless steel containers are dishwasher safe. Keep the electronic base out of the dishwasher and away from water — wash only the container.

Remove the stainless steel container and clean it separately. Keep the electronic base dry and do not submerge it. Wipe the base with care if needed.

Yes. The stainless steel containers are leak-proof. Close the lid securely and keep the base upright in your bag.

No. Do not put a stainless steel container in a microwave.

No. Do not wash or submerge the electronic base. Remove the stainless steel container for cleaning and keep the base dry.

Delivery is R89 for orders of R500 or less. Orders above R500 qualify for free delivery.

Yes — we deliver to addresses across South Africa by courier. Orders are processed in 2–3 business days and usually delivered within 8–11 business days after that. A tracking link is emailed once your order is dispatched.

To return an item, email us at theheatboxza@gmail.com or use our Contact Us page with your order number, and we’ll arrange it with you directly. Returns are covered by our 30-day money-back guarantee.

Contact us with your order number and clear photos of the item and packaging. We will help you with the next step under the Returns & Refunds policy.

Once your order is dispatched, you will receive a tracking link by email so you can follow your delivery.

Contact us as soon as possible with your order number and the correct address. If the order has already been processed, changes may not be possible.

Contact us as soon as possible with your order number, checkout email, and the correct details so we can help with the next step.