Privacy Policy

Last updated: June 2026

The HeatBox ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you use theheatbox.co.za (the "Store"), how we use it, and the rights you have. It is intended to align with the Protection of Personal Information Act, 2013 (POPIA).

Information we collect

Order and contact details — your name, email address, phone number, delivery address, and billing address.
Payment information — processed securely by our payment providers. We do not store your full card details.
Order activity — the products you view, add to your cart, and purchase.
Technical data — your IP address, browser type, device information, and how you use the Store, collected through cookies and similar technologies.

How we use your information

To process and deliver your orders and send order updates.
To provide customer support and respond to your enquiries.
To process payments and help prevent fraud.
To improve our Store, products, and service.
To send you marketing communications where you have agreed to receive them. You can unsubscribe at any time.

How we share your information

We only share your information with the service providers that help us run the Store, including Shopify (our e-commerce platform), our payment providers, and our delivery partners. We may also disclose information where required by law. We do not sell your personal information.

Cookies

Our Store uses cookies to keep your cart working, remember your preferences, and understand how the Store is used. You can control cookies through your browser settings, although some features may not work properly if cookies are disabled.

Data security and retention

We take reasonable measures to protect your personal information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep your information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

Your rights

Under POPIA you have the right to access the personal information we hold about you, to ask us to correct or delete it, and to object to certain processing. To exercise any of these rights, contact us using the details below.